Privacy Policy

Shopping and checkout. We use your selections to show the items and quantities in your bag. If you use a wishlist or account, we use the information needed to provide that feature. To fulfil an order, we process your name, email, delivery and billing details, telephone number, product choices and order value. We use the transaction reference, payment result and delivery updates supplied by our providers to confirm, dispatch and support your order. Your checkout details are needed to complete the purchase. Saving details on your device for faster checkout is optional.

Delivery partners. Our fulfilment partner in China sends orders directly to customers. We share the items ordered, the recipient’s name and address, and the contact details needed for delivery. Couriers use those details to deliver parcels and may provide tracking updates. [Insert the verified legal mechanism for applicable international transfers, other relevant destinations and how to obtain details or a copy of safeguards.]

Support, legal obligations and security. We use the messages and evidence you send to answer questions and resolve returns, faults and payment disputes. We process order records as necessary to perform our contract and meet tax, accounting and consumer obligations. Our legitimate interests include responding to general enquiries, preventing fraud, securing accounts, diagnosing errors and handling claims. For these purposes we may process records such as an IP address, browser information, request times and transaction references.

Cookies and marketing. Checkout offers a separate choice to receive news and offers. If you opt in, we use your email address to send those messages. Unsubscribe through a marketing email or contact us. Order and delivery updates continue as needed. Use Cookie preferences in the footer to review optional analytics and marketing choices or withdraw consent. See our Cookie policy (https://curlylooks.com/pages/cookie-policy).

Who else receives information? Store hosting, payment, email and support providers receive the information needed to perform their respective roles. Where enabled and permitted by your choices, analytics and advertising providers may receive device and browsing information. We may disclose relevant records to authorities where required by law or to professional advisers when needed to handle a claim.

Retention. We retain invoices and transaction records for the applicable tax and accounting periods. We retain support and warranty correspondence until the issue is resolved and for any period needed to deal with a related legal claim. Where you unsubscribe, we may keep a minimal record of your preference to respect it.

Your choices and rights. Depending on applicable law, you can ask for access, correction, deletion, restriction or a portable copy of information you supplied. You may object to processing based on legitimate interests and may object to direct marketing at any time. You can withdraw consent at any time for future processing. Email info@curlylooks.com with your request. We may need enough information to verify your identity. You can also complain to the competent data protection authority, including, where applicable, the authority where you live, work or believe an infringement occurred.

When we update this policy, we will publish the revised version here and notify you directly when required.