Shipping policy

Shipping Policy

At Curlylooks, we want your next good hair day to reach you wherever you are. Here’s what to expect when ordering from curlylooks.com.

Free Worldwide Shipping

We offer free standard shipping to all countries, with no minimum order value. There are no additional standard shipping charges at checkout.

Free shipping covers delivery costs. Any applicable customs duties, import taxes or local handling fees are separate unless expressly included at checkout.

Preparing Your Order

Please allow 1–3 business days for us to process and prepare your order for dispatch.

Orders placed on weekends or public holidays will begin processing on the next business day. Business days are Monday to Friday, excluding public holidays.

Estimated Delivery Times

Delivery typically takes 8–12 business days after dispatch. Please allow an additional 1–3 business days for order processing.

Delivery times are estimates rather than guaranteed arrival dates. Your location, customs clearance and local courier services may affect when your parcel arrives. Some destinations and remote areas may require additional time.

Holidays and Busy Periods

During festive seasons, promotional events and public holidays, order processing and courier networks may experience delays.

If you are ordering for a gift or a special occasion, please allow extra time for delivery.

Following Your Delivery

You will receive an order confirmation by email after completing your purchase. Once tracking information is available, we will email you the details so you can follow your parcel’s journey.

Tracking updates may take a little time to appear after dispatch. If you have not received an email, please check your spam or junk folder before contacting us.

Customs and Import Charges

Orders shipped internationally may be subject to customs checks and charges set by the destination country.

Unless collected at checkout or expressly included in your order total, any applicable customs duties, import taxes or local handling fees are payable by the recipient. These charges are not shipping fees and are not covered by our free worldwide shipping offer.

Customs processing may also extend the estimated delivery time.

Check Your Delivery Details

Before completing your order, please check that your full name, delivery address, postal code and email address are correct. Include your apartment or unit number where applicable.

If you need to correct your details, email info@curlylooks.com as soon as possible with your order number. We will do our best to help, although changes may not be possible once your order has been dispatched.

If Your Parcel Is Delayed or Missing

If your parcel has not arrived within the estimated delivery timeframe, or your tracking information shows a delivery problem, please contact us at info@curlylooks.com.

Include your order number and a brief description of the issue. We will investigate with our delivery partners and help resolve it. If tracking shows “delivered” but you have not received your parcel, please also check with other members of your household and any designated safe delivery location.