Privacy policy

Last updated 31 October 2026

Curlylooks is an online-only hair styling store serving customers worldwide through curlylooks.com. This policy explains how we use your personal information when you browse the store, save a favourite, place an order, or ask us for help. You can reach us at info@curlylooks.com for any privacy question or request.

When you visit curlylooks.com, we may receive technical information such as your IP address, browser type, the pages you request, and the time of your visit. We use this information for our legitimate interests in keeping the website secure, diagnosing errors and preventing misuse.

When you add a product to your shopping bag or wishlist, we use your selections to display the items you saved. If you create an account, we use your account details to recognise you when you sign in and provide the features you request.

We use your name, email address, billing and delivery addresses, product selections and order total to process your purchase. If a courier needs your telephone number for delivery, we use it for that purpose. We need the relevant payment and delivery details to fulfil our contract with you.

Our payment provider processes the payment details you enter at checkout. We receive information such as a transaction reference and payment status so we can confirm your order, issue a refund or respond to a payment enquiry.

Our fulfilment partner in China dispatches orders directly to customers. To prepare and deliver your parcel, we share your name, delivery address, the items you ordered, and any contact details needed for delivery. The courier uses the delivery details to transport your parcel and may send us tracking updates so we can help you follow your order.

For information about the transfer of your order data and the safeguards that apply, email info@curlylooks.com.

If you contact us, we use your message and the details you provide to respond. For example, if your styling tool arrives damaged, your order number and a photograph of the damage can help us identify the item and arrange a remedy.

We use order and support records to fulfil our contract with you, meet our obligations for returns and faulty goods, and respond to general enquiries. We also keep invoices and transaction records to meet accounting and tax requirements. Where necessary, we use relevant records for our legitimate interests in preventing fraud, investigating payment disputes and handling legal claims.

We use essential cookies and similar technologies to operate the shopping bag, checkout and security features and to remember your privacy choices. Where we use optional analytics or advertising technologies, we ask for your consent when required. You can select Cookie preferences in the website footer to review or change your choices.

If you sign up for marketing emails, we use your email address to send the updates you requested. You can unsubscribe using the link in a marketing email or by contacting info@curlylooks.com. After you unsubscribe, we will still send messages needed for an existing purchase, such as a dispatch confirmation or a reply about a return.

Our hosting and store technology providers help operate the website, accounts and checkout. Email and support providers help deliver order updates and respond to your enquiries. Where enabled, analytics or advertising providers may receive browsing or device information in line with your cookie choices.

We may also share relevant records with professional advisers or public authorities where necessary to meet a legal obligation or establish, exercise or defend a legal claim.

We keep personal information for as long as needed for the purpose for which we collected it. We retain invoices and transaction records for the applicable accounting and tax retention periods. We keep correspondence about a return, warranty issue or payment dispute for as long as needed to resolve it and deal with any related claim.

If you close your account, we may still need to keep records of past orders for these purposes. If you unsubscribe from marketing, we may keep a record of your preference so we can respect your choice.

Depending on the law that applies to you, you may ask to access your personal information, correct an error, request deletion, restrict how we use your information or receive a portable copy of information you supplied.

Where we rely on legitimate interests, you may object to the processing on grounds relating to your circumstances. You can object to direct marketing at any time. Where we rely on consent, you can withdraw it at any time. Withdrawal applies from that point forward.

To exercise your rights, email info@curlylooks.com and describe your request. If it concerns an order, please include the order number so we can locate it. We may ask for information needed to verify your identity before disclosing or changing personal information.

You may also lodge a complaint with the relevant data protection authority. If you live in the European Economic Area, you can contact the authority in the country where you live, work or believe an infringement occurred.

Curlylooks is intended for a general shopping audience. If you believe a child has provided personal information that should be removed, please email info@curlylooks.com so we can review the request.

When our privacy practices change, we will update this page and the date shown above. Where required, we will notify affected customers directly.