Warranty & care
If your Curlylooks styling tool arrives damaged, stops working or differs from the product you ordered, email info@curlylooks.com. Give us your order number or another proof of purchase, the product name, and a description of what happened. If you bought a duo or trio, tell us which unit is affected. A photo of visible damage can help us identify the problem.
If a tool has a damaged battery or charging port, overheats unexpectedly or shows signs of swelling, stop using and charging it. Contact us before posting it so we can arrange an appropriate next step.
We handle claims as the seller. The remedy depends on the fault and your rights where you live. Where EU consumer rules apply, goods carry a legal guarantee of at least two years from delivery. You can generally request a free repair or replacement, subject to availability, feasibility and proportionality. If a suitable remedy cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or refund. We cover necessary return costs for a valid fault claim. Other mandatory local rights also apply.
Caring for your tool. Follow the operating and charging instructions supplied with your model. For the cordless automatic curler, start with dry, detangled hair and small sections. Switch the tool off and let it cool fully before cleaning or storing it. Keep the charging port dry. Email us if you need help identifying the instructions for your model.
For a change of mind, see our Refund policy (https://curlylooks.com/policies/refund).