Return Policy

Sending items back. Send the goods back within 14 days after giving notice. Email us for the correct return instructions. For a change of mind, you pay the direct return postage where this cost was disclosed before purchase. Keep proof of posting. You may inspect a tool as you reasonably would in a shop. Where the law permits, we may deduct the actual loss in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning. Please return included accessories and use protective packaging.

Receiving your refund. For cancellation of a whole order, we refund the amount paid, including any standard outbound delivery charge. Our standard delivery is free. Any extra cost of a premium delivery method you selected need not be refunded where the law permits. We issue the refund within 14 days after notice of cancellation. For returned goods, we may wait until we receive the goods or evidence that you sent them back, whichever comes first. We use the original payment method unless you expressly agree otherwise, and charge no refund fee.

Faulty, damaged or incorrect items. Email us with proof of purchase and a description of the problem. We will arrange the appropriate remedy and cover the necessary cost of returning an item for a valid fault or fulfilment error. The change-of-mind deadline does not limit your statutory rights for faulty goods. Discounted goods carry the same statutory rights. Our Warranty & care page (https://curlylooks.com/pages/warranty-care) explains how to get support.

Exchanges. If you would prefer another colour after a change of mind, request a return and place a separate order for the new colour. For a wrong colour sent by us, contact us first so we can correct the order.

Optional cancellation form

To: info@curlylooks.com

I give notice that I cancel my contract for the following goods:

Order number (if known):

Ordered on / received on:

Customer name and address:

Date:

Signature (only if sent on paper):